Cruise & Passenger Services
With in-depth knowledge of Maltese ports, we provide specialised agency support for cruise liners, ferries, and passenger vessels.
Ponant's arrival at Grand Harbour, Malta
Dedicated Cruise & Passenger Ship Services
As a trusted ship agent in Malta’s bustling cruise and passenger shipping sector, Carmelo Caruana Company Limited offers specialised support for cruise liners, ferries, and luxury passenger vessels calling at local ports.
Our experienced port operations team works 24/7 to coordinate berthing arrangements, formalities, logistics, and on-the-ground assistance for crew and passengers ensuring that every visit provides a seamless experience for crew, passengers and operators alike.
Operating across all Maltese ports, we act as a trusted liaison between vessel, port authorities, and service providers. Whether supporting a one-off port visit or a scheduled itinerary, we ensure timely berth arrangements, customs and immigration clearance, and dependable ground handling.
Our Cruise & Passenger Services also include:
- Liaison with port authorities and terminal operators
- Port clearance and vessel formalities
- Passenger & Crew Immigration Handling
- Shore Excursion Support & Tour Coordination
- Ground Transportation & VIP Transfers
- Crew changes and meet-and-greet services
- VIP passenger handling and customs coordination
- Baggage logistics and shore excursion coordination
- Onward travel, hotel bookings, and concierge support
- Waste Management & Fresh Water Supply
- Medical Assistance & Emergency Response
- Bunkering, Provisions & Technical Supplies
We understand the demands of the cruise & passenger industry and operate with the discretion, efficiency, and flexibility required to deliver exceptional port calls whether for mega yachts, cruise liners, or high-volume ferry operators.
Streamline Every Port Call with Confidence
Partner with a trusted ship agent that understands the pace and precision of cruise and passenger operations. We ensure a smooth and reliable experience, every time your vessel calls at Malta.
Get in TouchWhy Choose Carmelo Caruana
well connected since 1923
100 years of safe, efficient, and cost-effective maritime and shipping services.
Extensive Industry Experience
Carmelo Caruana is recognised across the central Mediterranean and beyond for its long-standing expertise in Ship-to-Ship (STS) Operations, Ship Agency, Freight Forwarding, Free Trade Zone Warehousing, and Oil & Gas Logistics. This reputation is built on consistent delivery of tailored solutions, strong client relationships, and industry-specific knowledge.
Responsive Operations
Our expert teams are available around the clock, to mobilise for emergency port calls, time-critical freight movements, or dynamic STS transfers. From the oil & gas sector to multimodal supply chain, the company's operational readiness ensures requirements are met with precision and agility.
Reliable and Cost-Effective
With decades of practical experience, Carmelo Caruana Company Limited delivers streamlined logistic solutions that minimise delays and optimise budgets, particularly in high-stakes environments such as as STS Operations, project cargo coordination and offshore supply chains.
Safety as a Standard
Safety is integrated into every aspect of operations, from mooring to warehousing. Our mooring masters, vessel agents, and shore-based staff receive regular training and certification, while all equipment is subject to strict maintenance and renewal cycles.
Integrated Logistics Solutions
Clients benefit from a seamless, end-to-end logistics offering across all core services. With a single point of contact for freight forwarding, STS transfers, customs handling in Free Trade Zones, and ship agency support, operations are simplified and costs reduced.